Go Green Pest Control respects the privacy of customers and website visitors. This policy describes how personal information may be collected, used, disclosed and protected when someone visits our website, requests a quote, contacts us or uses our pest control services. Applicable privacy requirements may include British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, federal privacy legislation.

1. INFORMATION WE COLLECT

Depending on your interactions with us, information may include:

• Name, email, telephone number and property/service address.

• Details of pest sightings, suspected infestations, inspection requests, property conditions, requested treatments and service history.

• Photographs or videos voluntarily provided to explain pest activity.

• Website inquiries, emails, texts, appointment details, call metadata and other communications.

• Billing or payment information where payments are offered.

• Technical information such as IP address, browser and pages visited, depending on website technology.

2. HOW WE USE INFORMATION

We may use information to respond to GET A QUOTE requests, evaluate pest concerns, arrange inspections and treatments, prepare estimates, manage appointments, maintain service records, send relevant service communications, manage billing where applicable, improve operations and comply with legal requirements. Marketing messages are sent only where permitted by law.

3. CONSENT AND CHOICES

Where required, we seek consent for collection, use and disclosure of personal information. Consent for optional marketing may be withdrawn, subject to legal or contractual limits. You may request access to or correction of your information and ask about deletion, subject to applicable retention obligations.

4. EMAIL AND SMS

Service communications may include responses to inquiries, appointment confirmations, reminders, scheduling updates and service follow-ups. Marketing messages may include promotions or seasonal pest-prevention information where legally permitted.

Go Green Pest Control SMS Communications:

• Message frequency varies; message and data rates may apply.

• Reply STOP to opt out of SMS messages.

• Reply HELP for assistance, or contact us using our website.

• Consent to marketing SMS is not required to purchase services.

• Mobile carriers are not responsible for delayed or undelivered messages.

We do not authorize sale or sharing of mobile numbers or SMS opt-in consent information to third parties for their independent marketing. Messaging service providers may process information as needed to deliver texts. Marketing emails will offer an appropriate unsubscribe method.

5. CALLS AND CALL TRACKING

When you call, we may collect the calling number, call time, status and information you provide. Call-tracking or customer communications systems may be used to route calls and manage follow-up. If calls are recorded, appropriate notice and an accurate recording disclosure should be provided. Please contact us using the details below for questions about our call-handling practices.

6. SERVICE PROVIDERS AND DISCLOSURES

We may use providers for website hosting, customer relationship management (including GoHighLevel), email, SMS, billing and other operational functions. Information may be shared as reasonably necessary to provide these services or when legally required or permitted. Providers may process information outside Canada, subject to different laws. We do not sell customer contact information as part of ordinary pest control operations.

7. COOKIES AND ANALYTICS

The website may use cookies and related technologies for functionality, performance measurement or advertising, depending on what is enabled. Browser settings can restrict cookies, although some functionality may be affected. Any active Google Analytics, Google Ads, Meta Pixel or remarketing practices should be accurately disclosed once verified.

8. PEST INSPECTION PHOTOS AND PROPERTY DETAILS

Customers may send images of pests, nests, entry points, damage or property conditions. We may use these to understand inquiries, plan services and document work. Please avoid including unnecessary identifying details. Identifiable customer property images will not be used for public marketing without an appropriate legal basis, including consent where required.

9. SECURITY

We aim to use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of information. No online or electronic system is guaranteed completely secure.

10. RETENTION

We retain information as reasonably necessary for service delivery, business operations and legal obligations, and take reasonable steps to delete, destroy or anonymize information when no longer required.

11. CHILDREN

The website and services are primarily intended for adults. We do not intentionally solicit personal information from children and will address any identified concerns in accordance with applicable law.

12. EXTERNAL LINKS

External websites may have their own privacy policies and practices. Go Green Pest Control does not control those sites.

13. POLICY UPDATES

We may revise this policy as our practices, technologies or legal obligations change. Updates will be posted with a revised effective date.

14. CONTACT AND PRIVACY CONCERNS

Go Green Pest Control

Owner: Randy Bilesky

Service area: Ladner & Tsawwassen, South Delta, British Columbia

Website: https://gogreenpestcontrol.ca

Contact form: https://gogreenpestcontrol.ca/contact-us

Official business phone: (778) 886-4111

Website call-tracking number: (778) 655-8860

Official contact and privacy inquiries email: [email protected]

For privacy questions, access or correction requests, or complaints, contact us through the website. You may also contact the Office of the Information and Privacy Commissioner for British Columbia at https://www.oipc.bc.ca.